Cancellation & Refund
Return & Refund Policy
Denitions And Key Terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
Company: when this policy mentions "Company," "we," "us," or "our," it refers to SuperBolt Technologies Private Limited, Bangalore, Karnataka - India that is responsible for your information under this Return & Refund Policy.
Customer: refers to the company, organization or person that signs up to use the Service to manage the relationships with your consumers or service users.
Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit and use the services
Service: refers to the service provided by Zeyka.ai as described in the relative terms (if available) and on this platform.
Website: Zeyka.ai's site, which can be accessed via this URL: www.zeyka.ai
You: a person or entity that is registered with Zeyka.ai to use the Services Return &
Refund Policy:
Thanks for shopping at Zeyka.ai. We appreciate the fact that you like to buy the stuff we build. We also want to make sure you have a rewarding experience while you're exploring, evaluating, and purchasing our products.
As with any shopping experience, there are terms and conditions that apply to transactions at Zeyka.ai. We'll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Zeyka.ai, you agree to the terms set forth below along with Zeyka.ai's Privacy Policy.
If there's something wrong with the product you bought, or if you are not happy with it, you have () to issue a refund and return your item.
If you would like to return a product(s) received by Zeyka.ai's vendors and/or factory partners, the only way would be if you follow the next guidelines:
If a User has purchased Products that form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the "Bundled Package"), the User shall be required to return all the Products that form a part of the Bundled Package for Zeyka.ai to process refunds.
For returnable products, returns are to be initiated within 7 days from the date of delivery of products, subject to the other terms and conditions of this Cancellation, Return and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the Products display page for Product-specific return information. (subject to Para 4.7, please keep the item in its original condition, with outer box or case, user manual, warranty cards, and other accompaniments in manufacturer packaging for a successful return pick-up)
Notwithstanding anything to the contrary, Users cannot return certain Products which are specified as 'non-returnable' on the relevant Product pages of the Platforms, and (b) Such Products may be returned only in case of defects or damages in the Products, incorrect products shipped to the User, missing components and empty sealed packages, and not for any other reason.
The User can only return Non-returnable Products if there are defects and Deficiencies in the Product (attributable to, and accepted by Zeyka.ai after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure including COVID-19). The User shall contact us by sending an email to info@zeyka.ai to initiate a request for returning such Non-returnable Products not later than 7 (seven) days from the date of delivery of the Product.
Subject to the terms of this Cancellation, Return and Refund Policy, Zeyka.ai offers Users an easy return/refund policy. Zeyka.ai also accepts partial returns wherein the User can raise a return request for one or all Products except in the case of Bundled Packages (as defined hereinafter).
While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User may be required to produce a copy of the original invoice at the time of placing a request for the return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return and Refund Policy and are, among other conditions, unused with no damage and stains, with the price label intact, all packaging material undamaged and unused. Zeyka.ai reserves the right to alter and enforce this Cancellation, Return and Refund Policy at any time without having to serve a prior notice on the User. However, Zeyka.ai will notify the Users of any change in the Cancellation, Return and Refund Policy by posting a notice on the homepage of the Platform.
Return of or refund for purchased Products shall not be entertained by Zeyka.ai if:
1. the Product has been used, Zeyka.ai shall reserve the right to reject the return of the Product;
2. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
3. the serial number/bar code of the Product, as applicable, does not match Zeyka.ai's records;
4. the accessories delivered with the Product (such as user manuals, etc) are not returned along with the Product, in an undamaged condition; there are any dents, scratches, tears, or any other damage to the Products or any part thereof;
5. the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;
6. Zeyka.ai is satisfied that the Product has been rendered defective or unusable;
7. or if the User in any way breaches the Cancellation, Return, and Refund Policy.
In the event a User returns a Product that is not accompanied by the accessories or other items originally bundled with such Product, Zeyka.ai shall have the right, exercisable at its sole discretion, to
(i) (a) refuse to accept the return of such Product, or
(b) process any refund thereof, or
(ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to